Safety in practice

How Echoes creates a safer emotional space

Emotional support only works when people feel protected. Three layers of safety and five guiding principles shape every decision.

Three layers of protection

Sentiment and safety classification identifies letters that could cause harm
Personal identifier detection finds and removes phone numbers, emails, handles, and locations
Crisis signal recognition detects language suggesting acute danger or self-harm risk
Content quality assessment ensures letters meet a baseline of coherence and emotional presence

Guiding principles

Anonymity is foundational

Letters travel without identity. Personal details are actively detected and removed so people can share honestly without risking exposure.

Harmful content is paused, not hidden

Flagged letters are held back during review. Writers are not shadowbanned — the goal is safety, not punishment.

Community reporting strengthens the system

Anyone can report a letter that feels unsafe. Reports are reviewed promptly and directly shape how safety thresholds evolve. Community feedback is one of the most important signals the platform uses to improve its safety boundaries over time.

Crisis resources, not intervention

If content suggests acute danger, Echoes pauses delivery and surfaces crisis resources including the 988 Suicide & Crisis Lifeline.

Echoes is support, not treatment

Peer emotional connection through letters. Not therapy, clinical care, or emergency response. This boundary is clear by design.

Questions about safety, reporting, or account concerns? Email support@echoesapp.live.
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